SUPPORT
Answers about grading, payments, selling, and buying on sellcondhand.ng. Can't find what you need? Email support →
Every device is graded before a listing goes live, so buyers always know exactly what they're getting.
Excellent
Looks and works like new. Little to no visible signs of use, full functionality, and all original accessories included where applicable.
Good
Light cosmetic wear — small scratches or scuffs — but fully functional with no operational issues. Great value for the price.
Fair
Noticeable cosmetic wear (scratches, dents, or reduced battery health) but still fully functional. Priced to reflect the extra wear.
Damaged
Powers on and works, but has a real, disclosed defect — a cracked screen or back, a swollen battery, a faulty camera, or another broken part. Every defect must be stated clearly in the listing.
Sellers grade honestly at listing time, and our team reviews every submission before it goes live. If a delivered item doesn't match its stated grade, open a dispute from your order.
Buyers pay through sellcondhand.ng — funds only release to the seller once delivery is confirmed.
Pay with Paystack, Flutterwave, bank transfer, or your sellcondhand.ng wallet — whichever is easiest for you.
Your payment is held in escrow the moment you pay. It's only released to the seller after you confirm the item arrived as described.
2.5% of the item price or winning bid, with a minimum of ₦4,500 and a cap of ₦50,000 — shown as its own line item before you ever pay.
Once you ship and the buyer confirms delivery, your payout — sale price minus a 5% commission — lands automatically in your sellcondhand.ng wallet, ready to withdraw.
Yes — My Orders (for buyers) and My Sales (for sellers) show every stage: awaiting payment, in escrow, shipped, and delivered.
Open a dispute from your order instead of confirming delivery — no funds move until it's resolved. You can also reach us at support@sellcondhand.ng.
No listing fees — you only pay a commission when a device actually sells.
No listing fees, ever — for auctions or the Marketplace. You only pay a commission once your item sells.
5% of the sale price, with a minimum of ₦5,000 and a cap of ₦50,000 per device — deducted automatically from your payout.
A few minutes — pick a category, brand and model, an honest condition grade, add 5–10 photos, and set your starting bid or fixed price.
No minimum. For bulk items, list them under the Lot category so buyers know it's a batch.
Phones, laptops, tablets, wearables (smartwatches), and bulk lots. We're always evaluating more categories.
Yes — selling requires identity verification (KYC) in addition to email and phone confirmation, so buyers know exactly who they're dealing with.
No — every listing is checked before it goes live. If something needs fixing, you'll see exactly why and can edit and resubmit.
You'll get an email notification, and can track everything from My Listings and My Sales at any time.
You can relist it — with the same details or adjusted ones — to try again.
Auctions let real bidding activity find a fair market price. The Marketplace lets buyers purchase instantly at a fixed price. You can list either way, or both, for the same device.
Browsing and bidding are free — you only pay if you win or use Buy Now.
Create an account and confirm your email and phone number — then you can browse, bid, and buy right away. No KYC needed to buy.
Yes — there's no cost to browse or bid on auctions. You only pay if you win or choose Buy Now.
No — bids are binding once placed, so review a listing's photos, grade, and description carefully before you bid.
Set the most you're willing to pay, and sellcondhand.ng automatically raises your bid for you — only as much as needed to stay in the lead, never beyond your maximum. Your maximum is never shown to anyone else.
No — you can bid manually round by round instead, entering just the minimum needed to lead each time. It's entirely your choice.
Each new bid needs to be at least ₦5,000 higher than the current bid.
A bid placed within the last 3 minutes extends the auction by 3 more minutes, so a last-second bid can't snipe a win.
Whoever placed that maximum first stays in the lead.
Auctions are competitive bidding with a countdown timer. The Marketplace is fixed-price listings you can purchase instantly with Buy Now — no waiting required.
Yes — every payment is held in escrow until you confirm the item arrived as described. If it doesn't, open a dispute instead of confirming.
